TG Property Group's Privacy Policy
Commitment to Privacy
TG Property Group is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland real estate legislation and industry standards. We take reasonable steps to ensure that all employees and contractors understand and comply with these obligations through training and internal procedures designed to safeguard personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This policy applies to all interactions with us, including in person, by telephone, email, correspondence, via our website, and through social media platforms.
Collection of Personal Information
We collect personal information that is reasonably necessary for our real estate sales functions and activities in Queensland. This may include your name, date of birth, contact details, residential address, identification details, occupation, and information relating to property ownership or transactions. In certain circumstances, we may also collect financial information where required to facilitate a sale, verify your identity, or comply with legal obligations. We generally collect this information directly from you; however, we may also collect it from third parties such as legal representatives, financial institutions, government registers (including Titles Registry), or publicly available sources where it is unreasonable or impracticable to collect it directly. We will only collect sensitive information with your consent or where required or authorised by law.
Purpose of Collection and Legal Obligations
We collect, hold, use, and disclose personal information for the purpose of providing real estate sales services, including listing, marketing, and selling property. This includes verifying your identity, conducting due diligence, complying with contractual obligations, and meeting legal and regulatory requirements under Queensland property laws. These obligations may include compliance with legislation such as the Property Occupations Act 2014 (Qld) and associated regulations, including requirements relating to client identification, record keeping, and transaction management. If we are unable to collect certain personal information, we may not be able to provide our services or complete a transaction.
Use of Personal Information
We use your personal information for the primary purpose for which it was collected and for related purposes that you would reasonably expect. This includes managing sales campaigns, communicating with buyers and sellers, coordinating with legal representatives, and maintaining client relationships. We may also use your information to provide you with updates, property information, or marketing communications about services that may be relevant to you. You may opt out of marketing communications at any time by contacting us or using the unsubscribe facility provided.
Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary to provide our services or where required by law. These may include prospective buyers or sellers, solicitors or conveyancers, financial institutions, valuers, contractors, and government authorities such as Titles Queensland. We may also disclose information to service providers who support our business operations, including IT systems and cloud storage providers. In Queensland real estate transactions, certain information may also be disclosed as part of contractual, regulatory, or due diligence processes. We take reasonable steps to ensure that third parties handle your personal information in accordance with applicable privacy laws.
Trust Accounts and Transaction Records
Where applicable, we may collect and retain personal and financial information in connection with deposits and transaction records in accordance with Queensland trust accounting and record-keeping obligations. This information is handled securely and retained for the period required by law.
Overseas Disclosure
Some of the service providers we use, including cloud-based platforms and CRM systems commonly used in the real estate industry, may store or process personal information overseas. As a result, your personal information may be transferred outside Australia. We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles or are subject to substantially similar privacy obligations.
Website and Cookies
Our website may collect personal information that you provide, as well as technical information such as your IP address, browser type, and browsing behaviour. We may use cookies and similar technologies to improve your experience, analyse website traffic, and support digital marketing activities. You can manage cookies through your browser settings. We are not responsible for the privacy practices of third-party websites linked from our site.
Data Quality and Security
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up to date, complete, and relevant. We implement appropriate physical, electronic, and administrative safeguards to protect personal information. This includes secure document storage, restricted system access, and confidentiality obligations for staff. Personal information is retained only as long as necessary to fulfil business or legal requirements and is then securely destroyed or de-identified.
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. We may require verification of your identity before processing your request. We will respond within a reasonable timeframe and provide reasons if access or correction is refused.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within a reasonable timeframe in accordance with our complaints handling procedures. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Anonymity and Pseudonymity
Where lawful and practicable, you may choose to deal with us anonymously or using a pseudonym. However, due to the nature of real estate transactions and legal requirements in Queensland, it will generally not be practicable for us to provide sales services without identifying you.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry standards, or our business practices. The most current version will be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
TG Property Group Real Estate
67/71 Wilgarning Street, Stafford Heights, QLD 4053, Australia
Phone: 0457 299 689
